Dealing with People You Can't Stand How to Bring Out the Best in People at Their Worst
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Dealing with People You Can't Stand How to Bring O...

Author: Rick Brinkman Rick Kirschner
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ISBN: 0070078386

KES 1,000.00

This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and thi...
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Description

This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

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